Ordering FAQ
What size are the samples?
Our samples contain approx. 10-30g of product. The weight can vary due to the different dye densities.
How much is delivery to a UK address?
Delivery is free to any UK address. You also have the option to pay extra for same day dispatch at checkout.
Do you deliver overseas?
Yes, we can ship internationally. The delivery cost is calculated at checkout based on the total weight of the order and the delivery country.
How long will it take to process my Kg order?
Orders for Kg packs are typically dispatched 2 - 3 working days after we receive payment, with delivery usually being the next day. The lead time for overseas deliveries will vary.
How long will it take to proceed my sample sample?
Our sample orders are sent via Royal Mail Tracked 24 so the delivery aim is usually the next working day, if the order is placed before 15:00. You also have the option to pay extra for next day delivery at checkout.
Can I return a sample?
Yes, if the sample pot is unopened you may return it, however, you will need to pay for the return postage.
Can I return a Kg pack?
Yes, if the Kg pack is unopened you may return it, however, this must be arranged up to 30 days from the date of purchase and you will need to pay for the return postage.
Can I pay over the phone?
Yes, we can accept telephone payments from existing customers up to a limit of £1000. If you are a first-time customer, you can order through our secure website and pay via card, PayPal or Bank Transfer.
Can I arrange my payment terms / pay on account?
We occasionally offer accounts to very regular customers, purchasing bulk (Kg) at least 3 times a month, over an extended period of time. If you meet the criteria, please contact us for a credit review.
I need a proforma invoice to pay by bank transfer. Do you provide this?
Yes, please order through our website and select 'Bank Transfer' as the payment method, or send your official PO via email to info@fastcolours.com to receive a proforma invoice. The MOQ for a proforma invoice is 1 Kg.