Ordering FAQ

What size are the samples?
    - they are approximately 20g but this varies due to the different dye densities and so can be between 10g and 30g.
How much is delivery to a UK address?
    It's free.

Do you deliver overseas?
    Yes, the delivery cost is calculated based on the total weight of the order and country.

How long will it take to process my order?
    Once payment has cleared, typically 2-3 working days to process the order and delivery the next day.  Overseas deliveries will vary.
How long will it take to receieve a sample?
    If you require delivery to an address in the UK - order before 3pm and it will be delivered within 1-2 working days.  We also offer guaranteed next day delivery.
Can I return a sample?
    - Yes if it's unopened - although you will need to pay for the postage.

Can I return a larger pack?
     - Yes if its unopened, we can issue a refund up to 30 days from date of purchase - although you will need to pay for the postage.

Can I pay over the phone?
    - yes, although there is a limit of £1000.
    Also, if it's your first order then an online payment card/paypal/bank transfer/ will be required via the secure website.  

Can I arrange my payment terms / pay on account?
    As we are an online business, if you need to order regularly and have purchased at least 3 times a month over an extended period, then you can contact us for an arragement.

I need a proforma invoice to pay by bank transfer. Do you provide this?    
    Yes - but you will need to buy a minimum of 1 Kg.